Privacy Notice

Introduction

Welcome to the Skill Appraiser Limited’s (the “Company”, “us”, “we”, “our”) privacy notice. The company is registered in England and Wales (CRN: 15616543) with a registered address at 3rd Floor, 86-90 Paul Street, London, United Kingdom, EC2A 4NE.

The Company respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our websites and applications (regardless of where you visit from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how the Company collects and processes your personal data through your use of our websites, including any data you may provide through this website when you purchase or utilise our services.

Our websites are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

The Company is the controller and responsible for your personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Skill Appraiser Limited
Email address: gdpr@skillappraiser.com
Postal address: 86-90 Paul Street,London, United Kingdom, EC2A 4NE

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO),the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 15 April 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, email address and telephone numbers.
  • Special Category Data includes ethnicity.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of services we have provided to you.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username (or other user ID) and password, feedback and any survey responses.
  • Usage Data includes information about how you use our website and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties (if any) and your communication preferences.

It is unlikely that we will collect all of this personal data from you. Our collection of personal data will vary depending upon whether you are a business customer, a candidate of one of our business customers or a general user of our websites. If you require any more information about what kinds of personal data we may collect about you, please contact us.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Special Categories of Personal Data

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our services;
  • create an account on our website (if applicable);
  • request marketing to be sent to you (if applicable);
  • enter a competition, promotion or survey (if applicable); or
  • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
  • analytics providers;
  • advertising networks; and
  • search information providers.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
  • Identity and Contact Data from publicly available sources.

4. How we use your personal data

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message (if any). You have the right to withdraw consent to marketing at any time by contacting us

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Table 1: Personal Data UsagePurpose/ActivityType of DataLawful basis for processing including basis of legitimate interestTo register you as a new customer


Purpose/Activity
Type of Data		 Lawful basis for processing including basis of legitimate interest
To register you   as a new customer Identity Contact Special   Category Performance of a contract with you
To process and   perform our services including: Identity Contact Special Category   Financial Transaction Marketing and Communicatio ns Performance of a contract with you Necessary for our   legitimate interests (to recover debts due to us)
Manage payments,   fees and charges
Collect and   recover money owed to us
To manage tests   undertaken and subsequent test results Identity Contact Special   Category Profile Technical Usage Performance of a contract with you Necessary   for our legitimate interests (for the provision of our services)
To manage our   relationship with you which will include notifying you about changes to our   terms or privacy notice Identity Contact Special   Category Profile Marketing and Communicatio ns Performance of a contract with you Necessary to   comply with a legal obligation Necessary for our legitimate interests (to   keep our records updated and to study how customers use our services)
To enable you to partake in a prize draw,   competition or complete a survey (if applicable) Identity Contact Special   Category Profile Usage Performance of a contract with you
Marketing and   Communicatio ns Necessary for our legitimate interests (to   study how customers use our services, to develop them and grow our business)
To ensure that   you are completing any tests through our website fairly and appropriate and   that no cheating or other unauthorised behaviour is taking place during those   tests Identity Contact Special   Category Technical Necessary for our legitimate interests (to   ensure that our services are being used fairly and appropriately)
To administer and protect our business and this   website (including troubleshooting, data analysis, testing, system   maintenance, support, reporting and hosting of data) Identity Contact Special Category   Technical Necessary for our legitimate interests (for   running our business, provision of administration and IT services, network   security, to prevent fraud and in the context of a business reorganisation or   group restructuring exercise)
Necessary to comply with a legal   obligation
To deliver relevant website content and   advertisements to you and measure or understand the effectiveness of the   advertising we serve to you Identity Contact Special   Category Profile Usage Necessary   for our legitimate interests (to study how customers use our services, to   develop them and, to grow our business and to inform our marketing strategy)
Marketing and   Communicatio ns
Technical
To use data   analytics to improve our website, products/services, marketing, customer   relationships and experiences Technical Usage Necessary for our legitimate interests (to   define types of customers for our services, to keep our website updated and   relevant, and to develop our business and to inform our marketing strategy)
To make   suggestions and recommendations to you about services that may be of interest   to you Identity Contact Special   Category Technical Usage Profile Necessary for our legitimate interests (to   develop our services and grow our business)
To allow you to   follow our client hubs within the platform Identity Contact Special   Category Performance of a contract with you

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us.

Third-party marketing

Opting out

You can ask us or third parties (if applicable) to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences. You can also follow the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.

Cookies

We use an on-site widget to manage our website cookies and collect your consents to use of such cookies.

Unless otherwise stated, we will enable you to opt-in and opt-out of separate cookie categories (such as preferences, statistics, and marketing). A full Cookie Declaration for all of our websites and applications can be found at

https://showtech.io/cookie-policy

If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

For further information regarding our cookies, please contact us at gdpr@skillappraiser.com.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosure of your personal data


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We do not transfer your personal data outside the European Economic Area.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain your personal data for the duration of the service provided and for an additional 3 months thereafter. Personal data included within any tests is generally retained for 12 months from completion. As a customer, however, you may select an alternate retention period, as allowed by the service, and request a longer or shorter timeframe as needed.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

However, by law we haveto keep basic information about our customers (including Contact, Identity,Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • access your personal data;
  • correct your personal data;
  • erase your personal data;
  • object to processing of your personal data;
  • restrict processing of your personal data;
  • transfer your personal data; and
  • withdraw consent.

These rights are further detailed at the end of this privacy notice.

If you wish to exercise any of the rights set out above, please contact us by email at gdpr@skillappraiser.com.

No fees usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have requested a transfer of your personal data, this will be provided in CSV format.

10. Glossary

LAWFUL BASIS

  • Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  • Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

  • Service providers acting as processors who provide IT and system administration services (such as Microsoft Azure).
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • (a) if you want us to establish the data's accuracy;
  • (b) where our use of the data is unlawful but you do not want us to erase it;
  • (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.